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Disc.ai App Support

Frequently Asked Questions


How do I use the app?
For now we support analysis of the forehand and backhand from the side and from behind. For best results, keep the phone steady as you record the entire throw. You may need to crop the end of the throw to the point where the throwing hand swings around the body. Please see the example videos by tapping the “ⓘ Help!” button under the “Select a slo mo video”. With a subscription you will be able to see automated advice based on top pro averages. To compare your throw with a pro, please purchase a pro’s form on the Pro Forms tab. A portion of your purchase goes back to the player, supporting their growth in the sport.

What features are coming soon?
We will support putting in the near future, more comparisons to top pros, as well as ultimate frisbee support. More structured, automated feedback for your throwing improvements will be coming later as well. Android is currently being developed as well.

Why isn’t my analysis completing?
The current process sometimes cannot complete for a few reasons, sometimes startup and initial analyzation can fail your first video. Length of video can also affect the analysis. Please restart your analysis if it fails, and potentially look to edit the length of your video to match the example videos which you can view by tapping the “ⓘ Help!” button under the “Select a slo mo video”. Sometimes the video analysis gets confused if there are a lot of shadows, or the background matches your clothing/skin color. If the problem persists, please contact us, while attaching your video. We will make sure you get a successful analysis.

How do we get in direct contact?
Please email us at help@discaiapp.com for the quickest response.
You may also message us directly on Instagram @discaiapp.

 

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